Terms and Conditions | Nanny's

Article 1 – Applicability

These terms and conditions apply to every collaboration between NANNY'S BV and the client. By signing the collaboration agreement, the client acknowledges having read these conditions and accepts them. Deviations are only valid if confirmed in writing by NANNY'S.

Article 2 – Best efforts obligation

NANNY'S commits to making all reasonable efforts to select and guide a suitable employee. NANNY'S obligations are best efforts obligations and not obligations of result. NANNY'S cannot guarantee a perfect match or the continued functioning of the collaboration.

Article 3 – Selection, trial moments and start-up

Trial moments

Before the definitive start of the collaboration, two trial moments of four hours each are provided. The purpose of these moments is to evaluate in practice whether the candidate meets the expectations and criteria of the client. It is up to the client to make optimal use of these moments to assess the collaboration. These trial moments are invoiced at the applicable hourly rate.

During these moments, the candidate is insured through:

the civil liability insurance (BA)
NANNY'S occupational accident insurance.

Article 4 – Guarantee and replacement

Guarantee for self-managed selection

When the client opts for self-managed takeover, a selection fee of €7,500 excl. VAT applies, payable in three instalments:

at start-up
after three months of employment
after six months of employment

Guarantee conditions

Within the first 3 months

The two remaining instalments are cancelled
NANNY'S restarts the search for a candidate
New instalments are paid again after 3 and 6 months of employment of the new candidate

Between 3 and 6 months

One instalment is cancelled
NANNY'S searches for a new candidate
After three months of employment of the new candidate, one more instalment is paid

Between 6 months and 1 year

NANNY'S restarts a search for a candidate
A fee of €1,500 after three months and €1,500 after six months applies

After 1 year

The full selection fee applies again.

This guarantee only applies if the client has followed NANNY'S complete matching and selection process.

Guarantee under payroll formula

When the employee is employed through NANNY'S payroll and the collaboration with the employee ends, NANNY'S will start a new search for a suitable nanny or assistant free of charge, subject to the applicable collaboration conditions.

Article 5 – Payroll formula and costs

When the employee is employed through NANNY'S Payroll formula, the following costs are not included in the hourly rate:

additional travel costs if applicable
costs related to employee illness (50% of salary according to applicable regulations)

Short leave and illness

In case of short leave or illness of the employee, 50% of the salary cost is borne by the client, in accordance with applicable regulations and agreements within the payroll formula.

Sunday work

If the employee is employed through NANNY'S payroll, Sunday work is not permitted unless otherwise agreed within the applicable labour law framework.

Article 6 – Business travel

Business travel carried out by the employee in the context of the assignment with the client is reimbursed according to the applicable legal mileage allowance. The mileage allowance is borne by the client and is invoiced according to the legal rate, rounded up.

Article 7 – Payment and non-payment

Invoices are payable within 15 days of the invoice date.

In case of non-payment, the following are due by operation of law:

interest of 1% per month
fixed compensation of 10% with a minimum of €50

In case of repeated late payment, NANNY'S may:

require advance payment
impose payment by direct debit
suspend or terminate the collaboration

Outstanding amounts remain due at all times, even upon termination of the collaboration.

Article 8 – Termination

Termination must always be in writing.

The applicable notice periods are those stated in the agreement and these conditions.

In case of non-compliance with the notice period, the client remains liable for the owed fees.

NANNY'S reserves the right to terminate the collaboration in case of:

non-payment
breach of contract
breach of trust
transgressive behaviour

If the family wishes to dismiss the employee, the following notice periods apply:

During the first month of employment, the notice period is two weeks. This period starts on the Monday following the written registered notice letter.

After this first month, the notice period is three months.

Article 9 – Urgent reason

The agreement may be terminated immediately for urgent reasons, including but not limited to:

aggression or intimidation
sexually transgressive behaviour
theft
refusal to work
unsafe working conditions
breach of confidentiality

If the urgent reason is attributable to the client, a termination indemnity equal to three months of the agreed schedule is due.

Article 10 – Non-solicitation and takeover

The client is prohibited from:

directly or indirectly employing the employee
having the employee work outside of NANNY'S
approaching the employee through third parties

This prohibition applies:

during the agreement
up to 6 months after termination

In case of violation, a fixed compensation of €12,000 is due, without prejudice to the right to additional compensation.

Article 11 – Liability

NANNY'S is not liable for:

actions, errors, or omissions of the employee
absences, illness, or tardiness
loss, theft, or damage to the client's property
decisions made by the client based on own selection

The employee performs their tasks within the instructions and agreements made with the client.

The client remains responsible for the organisation of the household and the working environment.

If NANNY'S is held liable, this liability is limited to the amount of services paid by the client in the three months preceding the damage event.

Article 12 – Conduct and work environment

The client commits to a respectful, safe, and professional work environment.

Psychosocial risks, bullying, violence, or unwanted behaviour are not tolerated.

If this is established, NANNY'S may:

immediately withdraw the employee
terminate the collaboration.

Article 13 – Complaints procedure

Complaints must be reported in writing within 14 days of discovery.

Parties first strive for amicable consultation.

In the absence of timely notification, the right to dispute lapses.

Article 14 – Confidentiality

All parties commit to keeping confidential information relating to:

the family
the employee
NANNY'S

confidential from third parties.

This obligation continues to apply after termination of the collaboration.

Article 15 – Recording of conversations

To improve the quality of our services and facilitate administrative follow-up, conversations with clients or candidates may be recorded via an AI-supported tool.

These recordings are used exclusively for internal purposes, such as reporting, file follow-up, and quality control.

The processing of this data is carried out in accordance with the privacy policy and applicable GDPR legislation.

Article 16 – Rate changes

NANNY'S reserves the right to adjust rates in case of:

indexation
wage increases
increase in social charges
rising operational costs

The client will be informed in advance.

Article 17 – Force majeure

In the event of force majeure (such as illness waves, government measures, strikes, or other unforeseen circumstances), NANNY'S may temporarily suspend its obligations without compensation.

Article 18 – Severability

If any provision of these conditions is declared invalid or unenforceable, the remaining provisions shall remain in full force and effect.